Privacy Policy

Effective Date: October 8, 2026

Last Updated: October 8, 2026

1. Information We Collect

789jl collects various types of information from Players in order to provide our gaming services, comply with legal and regulatory obligations, prevent fraud and money laundering, and improve user experience. The information we collect falls into the following categories:

1.1 Personal Identification Information

When you register for a 789jl account, we collect personal information that identifies you as an individual. This includes:

• Full legal name (as it appears on your government-issued identification document)
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile phone number
• Residential address (street address, city, province, postal code)
• Gender
• Nationality and country of residence
• Occupation (for anti-money laundering compliance purposes)

1.2 Verification and Identity Documents

To comply with Philippine regulations established by the Philippine Amusement and Gaming Corporation (PAGCOR) and to fulfill our Know Your Customer (KYC) and anti-money laundering obligations, we require Players to submit government-issued identification documents and supporting documentation. This may include:

• Philippine passport, driver's license, UMID card, or other valid government-issued photo identification
• Proof of address such as utility bills (electricity, water, internet), bank statements, or government correspondence dated within the last three months
• Selfie photographs holding your identification document for facial verification purposes
• In certain circumstances, additional documents such as proof of income or source of funds may be requested

1.3 Financial and Transaction Information

We collect information related to your financial transactions on the Platform to process deposits and withdrawals, maintain accurate account records, and detect fraudulent activity. This includes:

• Payment method details (GCash mobile number, Maya account identifier, bank account information, cryptocurrency wallet addresses)
• Transaction history including deposit amounts, withdrawal amounts, dates, and times
• Betting history including games played, bet amounts, wins, losses, and active bonuses
• Account balance and transaction ledger

Important Note: 789jl does not store complete payment card details (card numbers, CVV codes) on our servers. Payment card transactions are processed through secure third-party payment gateways that are PCI DSS compliant. We may retain the last four digits of card numbers and card expiration dates for transaction reconciliation purposes only.

1.4 Technical and Usage Information

When you access the 789jl Platform, we automatically collect certain technical information about your device and how you interact with our Website. This information is collected through cookies, log files, and similar tracking technologies. Technical information collected includes:

• IP address and geolocation data (to verify you are accessing the Platform from within the Philippines)
• Device information including device type, operating system, browser type and version, screen resolution, and device identifiers
• Pages visited, features used, time spent on pages, click patterns, and navigation paths through the Website
• Referring website or source that directed you to 789jl
• Date and time of access, frequency of visits, and session duration
• Mobile network information including carrier name and network type (e.g., Globe LTE, Smart 4G, DITO)

1.5 Communications and Customer Support

When you communicate with 789jl through customer support channels, we collect and retain records of those communications. This includes:

• Live chat transcripts, email correspondence, and any attachments or documents you provide
• Customer support tickets, complaint records, and resolution notes
• Feedback, surveys, and promotional communications you send to us

2. How We Use Your Information

789jl uses the personal information we collect for specific, legitimate business purposes that are necessary to provide our gaming services, comply with legal obligations, and protect the interests of our Players and the Company. The primary purposes for which we use your information include:

2.1 Account Creation and Management

We use your personal information to create and maintain your 789jl account, verify your identity, authenticate your login credentials, and manage your account settings and preferences.

2.2 Processing Transactions

Your financial information is used to process deposits and withdrawals, verify payment methods, reconcile transactions, maintain accurate account balances, and issue winnings. We also use this information to comply with financial reporting and record-keeping requirements under Philippine law.

2.3 Regulatory Compliance and Legal Obligations

As a PAGCOR-licensed operator, 789jl is subject to extensive regulatory obligations. We use your information to:

• Verify that you are 21 years of age or older and legally eligible to participate in online gaming
• Comply with Know Your Customer (KYC) and Customer Due Diligence (CDD) requirements
• Detect and prevent money laundering, terrorist financing, and other financial crimes in accordance with the Anti-Money Laundering Act of 2001 (AMLA) as amended
• Respond to lawful requests from PAGCOR, law enforcement agencies, courts, and other regulatory authorities
• Maintain required records for audit and regulatory examination purposes
• Report suspicious transactions to the Anti-Money Laundering Council (AMLC) as required by law

2.4 Fraud Prevention and Security

We use your information to protect the integrity of the Platform and prevent fraudulent activity. This includes detecting multiple or duplicate accounts, identifying unauthorized access attempts, monitoring for collusion or cheating, preventing bonus abuse, and investigating disputes or complaints.

2.5 Responsible Gaming and Player Protection

Your account activity and behavioral data are analyzed to identify patterns that may indicate problem gambling. This allows us to intervene proactively by suggesting responsible gaming tools such as deposit limits or self-exclusion, or by contacting Players who may be at risk of gambling harm.

2.6 Customer Service and Support

We use your contact information and communication records to respond to your inquiries, resolve account issues, process complaints, provide technical support, and communicate important information about your account or our services.

2.7 Marketing and Promotions

With your consent, we may use your email address and mobile phone number to send you promotional communications about bonuses, special offers, tournaments, new game launches, and other marketing materials. You may opt out of receiving marketing communications at any time by adjusting your account preferences or clicking the unsubscribe link in promotional emails.

2.8 Platform Improvement and Analytics

We analyze usage data and Player behavior to understand how our Platform is used, identify popular games and features, optimize user experience, improve website performance, develop new features, and make informed business decisions.

3. How We Share Your Information

789jl does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with specific third parties under limited circumstances as described below:

3.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf. These service providers have access to personal information only as necessary to perform their services and are contractually obligated to protect your information. Categories of service providers include:

• Payment processors and financial institutions that facilitate deposits and withdrawals
• Identity verification and KYC service providers
• Game providers and software developers whose games are offered on the Platform
• Cloud hosting and data storage providers
• Customer support and live chat software providers
• Marketing and communication service providers
• Fraud detection and prevention services
• Data analytics providers

3.2 Regulatory Authorities and Law Enforcement

We may disclose your information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, courts, law enforcement agencies, and other governmental authorities when:

• Required by applicable law, regulation, court order, subpoena, or other legal process
• Necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, or violations of our Terms and Conditions
• Required to report suspicious transactions under AMLA
• Necessary to protect the rights, property, or safety of 789jl, our Players, or the public

3.3 Business Transfers

In the event that 789jl undergoes a business transition such as a merger, acquisition, consolidation, sale of assets, or bankruptcy, your personal information may be transferred to the successor entity as part of the transaction. Players will be notified of any such change via email or prominent notice on the Website.

3.4 With Your Consent

We may share your information with third parties when you have provided explicit consent for us to do so.

4. Data Security

789jl employs industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and our servers is protected by 256-bit SSL/TLS encryption, the same standard used by banks and financial institutions.
• Secure Data Storage: Personal information is stored on secure servers located in data centers with physical security controls, environmental safeguards, and restricted access.
• Access Controls: Access to personal information is restricted to authorized personnel who require it to perform their job functions. All employees with access to personal data are bound by confidentiality obligations.
• Password Security: Player passwords are hashed using cryptographic algorithms, meaning even 789jl staff cannot view your actual password.
• Two-Factor Authentication: Optional two-factor authentication is available to add an additional layer of security to your account.
• Monitoring and Logging: We maintain security logs and employ intrusion detection systems to identify and respond to security incidents.
• Regular Security Audits: Our security practices and systems are subject to regular internal and external security audits and penetration testing.

While we implement robust security measures, no method of electronic transmission or storage is completely secure. You acknowledge that you provide your information at your own risk. You are responsible for maintaining the confidentiality of your account credentials and should notify us immediately if you suspect unauthorized access to your account.

5. Data Retention

789jl retains your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our Terms and Conditions. Specific retention periods include:

• Active Accounts: Personal information associated with active accounts is retained for the duration of your relationship with 789jl and for a period thereafter as required by law.
• Closed Accounts: When you close your account, we retain certain information for regulatory compliance purposes. Under PAGCOR regulations and AMLA requirements, we are obligated to retain transaction records, identification documents, and account information for a minimum of five (5) years following account closure.
• Marketing Communications: If you opt out of marketing communications, your contact information will be retained on our suppression list to ensure we do not contact you in the future.
• Legal Obligations: Information may be retained beyond standard retention periods if required for ongoing legal proceedings, investigations, or regulatory examinations.

After the applicable retention period expires, personal information is securely deleted or anonymized such that it can no longer be associated with an identifiable individual.

6. Your Privacy Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173), Filipino individuals have specific rights regarding their personal information. As a Player on the 789jl Platform, you have the following rights:

6.1 Right to Access

You have the right to request confirmation of whether 789jl processes your personal information and to obtain access to such information. You may request a copy of your personal data held by 789jl.

6.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update certain information directly through your account settings. For other updates, contact customer support.

6.3 Right to Erasure

You may request deletion of your personal information in certain circumstances. However, this right is subject to limitations where retention is necessary for legal compliance, regulatory obligations, or establishment, exercise, or defense of legal claims.

6.4 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes. You may opt out of marketing communications at any time.

6.5 Right to Data Portability

You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible.

6.6 Right to Lodge a Complaint

If you believe 789jl has violated your privacy rights, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Contact details for the National Privacy Commission can be found at their official website.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days. Identity verification may be required before processing your request to protect against unauthorized disclosure of personal information.

7. Cookies and Tracking Technologies

789jl uses cookies, web beacons, and similar tracking technologies to collect information about your interaction with the Platform. Cookies are small text files stored on your device that allow us to recognize your browser and capture certain information.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the Platform to function and cannot be disabled. They enable core functionality such as security, authentication, and session management.
• Performance Cookies: These cookies collect information about how visitors use the Website, such as which pages are most frequently visited. This data is used to optimize Platform performance.
• Functionality Cookies: These cookies allow the Platform to remember choices you make (such as language preference) and provide enhanced features.
• Advertising and Analytics Cookies: These cookies are used to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. However, disabling cookies may prevent you from accessing certain features of the Platform or may impair functionality.

8. Third-Party Links and Services

The 789jl Platform may contain links to third-party websites, social media platforms, or services that are not operated or controlled by 789jl. This Privacy Policy applies only to information collected by 789jl. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

The 789jl Platform is not intended for individuals under the age of twenty-one (21) years. We do not knowingly collect personal information from minors. If you are under 21 years of age, you are prohibited from registering for an account or using our services. If we become aware that we have inadvertently collected personal information from an individual under 21, we will take immediate steps to delete such information and terminate the account.

10. Changes to This Privacy Policy

789jl reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes to this Privacy Policy, we will notify Players by:

• Posting the updated Privacy Policy on the Website with a new "Last Updated" date
• Sending email notification to the email address associated with your account
• Displaying a prominent notice on the Platform

Your continued use of the Platform following the posting of changes constitutes your acceptance of such changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Information and Data Protection Officer

If you have questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, or if you wish to exercise your privacy rights, please contact our Data Protection Officer:

Data Protection Officer
789jl Online Gaming Platform
Email: [email protected]
Live Chat: Available 24/7 through the Website chat widget

We are committed to resolving privacy concerns promptly and transparently. If your concern is not resolved to your satisfaction, you may contact the National Privacy Commission of the Philippines.